60-Day “Let’s Be Reasonable” Returns

I’ve got a billion kids to deal with and you’ve got a candle you don’t want. Here’s how we fix the second one.

The short version
If it doesn’t land, you’ve got 60 days from the date of delivery. I’ll send you a prepaid return label, you send the candle back, and I’ll refund you. That’s it.

What’s covered
Any candle bought on SantasBalls.com, for any reason. Didn’t laugh, wrong gift, changed your mind, doesn’t matter.

The one rule
At least half the candle has to come back. Burn a little, decide it’s not for you, send it back. Burn it to the bottom and then ask for your money, and we’re going to have a different conversation. I’m reasonable. I’m also keeping a list, and I’ve got a very good memory.

How to start a return
Contact Us with your order number and tell me you’re sending it back and why. I’ll send a prepaid label within 3 business days. Box it up, stick the label on, drop it off.

Exchanges & refunds
Once the candle arrives back at the workshop, I’ll exchange it or refund the full price of the candle and the original shipping to your original payment method. Allow 7 business days for the refund or exchange to process.

Arrived damaged?
Don’t send it back. Contact Us with your order number and a photo of the damage within 10 days of delivery, and I’ll cover it. Replacement or refund, your choice.

Questions?
Contact Us. A real person reads it. Usually me, sometimes the elf, maybe Mrs. Claus (if you’re lucky).